Our Commitment to You

At Importexportindia.org, we are dedicated to connecting users with the right experts and ensuring a high-quality service experience. We understand that issues can sometimes arise, and this policy establishes a transparent framework for addressing your concerns fairly and efficiently, in alignment with Rule 5(9) of the IT Rules, 2011.

• Fair Treatment: Every user is treated with dignity and impartiality.
• Clear Communication: We provide clear information on how to raise and escalate your concerns.
• Timely Resolution: We are committed to resolving issues promptly or initiating a refund as per our terms.

The Grievance Process

To ensure your complaint is handled efficiently, please follow the steps below. We recommend including all necessary details to help us resolve your issue faster.

What to Include in Your Grievance:

• Your full name and contact number.
• The transaction ID or payment reference number.
• A clear and detailed description of the issue.
• Any relevant documents or screenshots.

How to File a Grievance:

1. Step 1: Contact our Grievance Officer
   Send an email with all the details mentioned above to our Grievance Officer. This is the official first step to registering your complaint.
2. Step 2: Acknowledgement
   You will receive an acknowledgment of your grievance within three working days, which will include a unique reference number for your complaint.
3. Step 3: Investigation and Resolution
   Our team will investigate the issue thoroughly. We aim to provide a final resolution within 30 days of receiving the complaint.

Resolution and Closure

We are dedicated to finding a fair solution to your concerns. A complaint is considered closed under the following conditions:

• When your request has been resolved to your satisfaction.
• When you have accepted our proposed resolution in writing.
• If we do not receive a response from you within 8 weeks of our final reply.

All grievance records are maintained for at least one year after resolution. This policy is reviewed periodically to ensure it remains effective and compliant with all applicable laws.

Contact the Grievance Officer

To register a complaint or for any queries regarding this policy, please contact our Grievance Officer through the channels below.